Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. You can apply for the Mersey Tunnels Concessionary Travel Scheme if:-, Find your ticket when you answer a few questions about you and your journey, T-FLOW Concessionary Application Form (PDF, 437KB), T-FLOW Concessionary Renewal Application Form (PDF, 350KB), T_FLOW Concessionary Application Form (Word, 25.3KB), T-FLOW Concessionary Renewal Application Form (Word, 25.4KB), Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, You have a Disabled Persons (Blue) Parking Badge. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. T-FLOW is available for all vehicle classes and removes the need for cash. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. If your vehicle is returned, you must notify us immediately either online or by phone. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. You must carry your personal identity pass and be travelling in your nominated vehicle. Our passenger charter sets out any compensation you may be entitled if this does happen. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Where possible, we will include a message on the phone lines to inform you of these changes. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. and The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. How should I plan for my journey? You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. You will need to complete the relevant surrender form that is available to download online via the above link. You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. Mersey Tunnels Fast Tag top up and account queries. We usually operate a reliable service however sometimes things can go wrong. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. Do I have to be in the vehicle to use the concession? You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. you receive the enhanced rate of the mobility component of the Personal Independence Payment; If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. How do I calculate my monthly Direct Debit Payment? Please note - we cannot replace lost or stolen passes via email. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. What is the Mersey Tunnel's Residents Discount Scheme? Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. Type all necessary information in the necessary fillable areas. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. You are over 65 and receive the highest rate of Attendance Allowance. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel is committed to processing your personal information in a clear and transparent way. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. To request a receipt, please have your card payment details available and click here. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. You are able to top up your fast tag securely from this app. No trains are running from the station. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. ICICI Bank - Home. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. Take your form, a passport. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. Receipts are available for viewing and downloading up to 6 months after your journey. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. or The Resident Concession is only available for personal use. We are sorry for any inconvenience caused. Lines are open 8am to 8pm, Monday to Friday for general enquiries. Minimum charge one hour. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Penalty surcharge 60, 350 per hour. Details should be updated by January 31st, 2023. You may find the answer or help you need there. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. receive the highest rate of mobility component of the Disability Living Allowance; Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. . Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Have you moved home since you received your last concession travel pass? Or you can visit a Merseytravel Centre. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. The discount is allocated to your T-FLOW account. Merseytravel fast tag account login. Each of the paragraphs within this agreement operates separately. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. We will need to see proof of your address. What happens if I need to make more than my planned journeys? For further details please email tag@merseytravel.gov.uk. If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. If you have not told us that you have changed your vehicle you will have to pay the full toll. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - Mar 17, 22 (Updated: Aug 05, 22) What problem are you having with merseytunnels.co.uk? You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. Can I ride my bicycle through the tunnel? Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. To request a receipt, please have your card payment details available and click here. This T-FLOW system is the pre-payment option, removing the need for the customer to carry cash or make a card payment in the toll lane. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. Residents can apply online via our website www.merseytunnels.co.uk. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. rengiyuu lemon wattpad art house films. What do the traffic light and lane display messages mean? Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. You have the option to print or download this for your records. or Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. Enter the amount you want to be refunded and click Submit. Mersey Tunnels has introduced Automatic Number Plate Recognition camera technology (ANPR) at both Birkenhead (Queensway) and Wallasey (Kingsway) plaza. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. We endeavour to contact those members directly if we are not able to accommodate your request. Anything above that weight may still travel subject to prior approval based on a load calculation basis. or pay for any additional journeys by cash or card. The tunnels debt was paid off long ago, why are we still paying tolls? If you have previously suspended your Direct Debit and simply wish to reinstate it, so long as all of the details such as amount and payment date remain unchanged, click on resume and this will be reactivated for your next payment. or The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. For maximum convenience we recommend fixed monthly Direct Debit payments to your You must notify Merseytravel of any change to your address, vehicle registration or personal information. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Minimum charge one hour. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. We are unable to provide a copy of the receipt of this type of payment. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). We are sorry for any inconvenience caused. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. your V5C vehicle registration form showing the vehicle is registered to your address. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. For all other users the Class 1 toll is 2.00. Share Vehicle Details. The discount is only available to class 1 vehicles, i.e., a car or small van** Please use. Click here to find out more about T-FLOW and calculate how much you can save. Due to the elections last year, instead of being a . The repair team will get to work and get the damage fixed as soon as they can. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. We aim to have normal service resumed as swiftly as possible. You hold a Disabled Persons (Blue) Parking badge The lane display messages mounted on the right-hand side of each toll lane indicate the status of your T-FLOW account. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. We're a exciting and dedicated company based in the Midlands with high quality furniture at great prices with lots of passion .. For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. You can apply for free travel through the Mersey Tunnels if: In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. Try using the savings calculator to see how much you can save using T-FLOW. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. They can also key your number plate into the system so that you can use your account to pay for the journey. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. We aim to have normal service resumed as swiftly as possible. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. Relevant surrender form that is available for viewing and downloading up to 6 months after your journey each month multiply. 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